Contact us
Something not working, or a booking gone sideways? Send us a message and a person will reply — usually within one business day.
Send us a message
It helps enormously if you include the email address on your account, and — for anything about a purchase — the date and amount. That's usually enough for us to find it without a back-and-forth.
Prefer email?
Write to support@diytrips.com and it reaches the same place.
Reporting a problem with an experience
If something went wrong on an attraction booking — it was cancelled, the provider didn't show, or it wasn't what was described — tell us and we'll help you raise it with the provider. The provider sets their own refund policy, but you shouldn't have to chase them alone.
Other pages
Questions about any of this? Email support@diytrips.com and a person will reply.